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Dylan Sanger is a junior at Harwood High School. He has sacral
agenesis, which impacts the lower portions of his spinal column and

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pelvis. On a few occasions, he also has experienced seizures that
normally are controlled by medication. Dylan cannot walk as a result

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of his sacral agenesis, so he uses a manual wheelchair. As a part of
his IEP, Dylan has an individualized healthcare plan, which allows

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him to leave class when he needs to use his urinary catheter. He has
an emergency care plan in case he experiences a seizure at school.

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Last year, he missed several weeks of school because of significant
healthcare issues. But now it's the first week of a new school year,

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and Dylan is especially excited. He is the elected junior-class
student body president. And not only that, two of his best friends

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will be taking Honors English with him. All of the school personnel
were trained in how to implement Dylan's emergency care plan last

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year. However, Ms. Worley, the new Honors English teacher, has been
given a copy of the plan but has not yet received the training.

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The first two days of school, Dylan was 10 minutes late to Ms.
Worley's class because he needed to catheterize himself. While Ms.

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Worley understood she needed to allow Dylan additional time to go to
the bathroom, she was becoming frustrated with these disruptions. On

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the third day of school, after arriving late to Ms. Worley's class,
Dylan had a severe seizure. In a panic, Ms. Worley called 911 and

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then alerted the principal's office. The paramedics soon arrived and
attended to Dylan.

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In the meantime, the assistant principal contacted Dylan's mom, Mrs.
Sanger, and also the itinerant school nurse, Angela Valens, who was

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at another school. Although Dylan didn't have to be transported to
the hospital, both Mrs. Sanger and Ms. Valens were upset that the

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emergency care plan hadn't been followed. Ms.Worley was upset that
Ms. Valens wasn't around when Dylan had his seizure.

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Here's your Challenge: